- Managing both private and public businesses
- Appreciating the impact technology is having on the learning experience
I define the hidden factory as all the additional processes required to ensure an imperfect system works. A simple example could be a report where data is not automatically available and personnel work have to 'cut and paste' from differing information systems to build spreadsheets that can be configured to produce (flawed?) data/information. Two earlier blog entries (part 1 and part 2) provide an example of the possible costs of a very simple hidden factory. Considering that most businesses are very complex, a hidden factory is likely to be a significant cost and one which must be removed. There is also a moral dimension to consider... any business considering making redundancies must be comfortable that it is not because of they have a hidden factory.
So how can a business find out if they have a hidden factory?
to be continued...